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EMAR Satış Sonrası Müşteri Hizmetleri San. ve Tic. A.Ş. is an organization affiliated with the ELGİNKAN COMMUNITY, which has been serving the Turkish industry for 60 years, regards the 'quality' concept as the initial principles for all its activities, and has been and is breaking the grounds in many business segments.
ELGİNKAN COMMUNITY, with its 60 years of rooted tradition, 20 companies, 16 factories, almost 3000 employees, 800 dealers and 260 authorized services, is in the service of the Turkish Nation in building, heating, cooling, industrial raw material, production, sales-marketing and service sectors with the philosophy 'Together with Years' and the principle 'Quality Forever'.
All assets of Ekrem Elginkan, the founder of our Community, were transferred to the Elginkan Foundation, which was founded in 1985, in order to eternalize the industrial organizations founded by the Elginkan family and contribute to development of Turkey upon his legacy following his death in 1999.
Founded in 1974 in order to perform sales and marketing of durable consumer goods, EMAR concentrated its activities on after-sale customer services starting from 1986. EMAR carries out its activities with its central organization in İstanbul, 4 Regional Directorates in İstanbul, Ankara, İzmir and Antalya, 260 authorized services and its staff composed of 800 persons affiliated with them; provides services such as assembly, troubleshooting, maintenance etc. for products, which are manufactured and/or imported and sold domestically/abroad by ECA, Matel A.Ş. Manisa Serel Branch, Elba A.Ş. Odöksan Osmaneli Branch, Elba Basınçlı Döküm A.Ş. and Emas A.Ş., and mechanical system maintenance and troubleshooting service for Buildings, Braches and Stores of extra community institutions and organizations such as İşbankası A.Ş., Garanti Bankası A.Ş., Akbank A.Ş., İngbank A.Ş., Finansbank A.Ş., Türk Ekonomi Bankası, Ziraat Bankası A.Ş., Şekerbank T.A.Ş., Burgan Bank, Politek, Bantaş A.Ş. and Carrefour Stores, Migros, Officer's Clubs (İzmir, Konak, Kordon), Housing Estates (İzmir Soyak Mavi Şehir, Ankara Can Atabilge, Edirne Nur Emre Estates etc.), mechanical/electrical commitment, partial restorations, natural gas transformation commitments and procurement of required products .
Along with services provided for products, training organized by ELMAR area also another important area of activity. Within this scope, it organizes trainings and seminars for authorized service personnel, its own personnel, sales company personnel and dealer salespersons and assemblers. Moreover, it organizes consumer seminars with social responsibility together with the Elginkan Foundation and community companies, planned natural gas and installation courses in coordination with the Ministry of National Education, and Society Awareness Raising seminars in coordination with the Ministry of Industry and Trade in order to raise awareness of our nation within the scope of the Consumer Law numbered 4077.
Competitive environment, in which EMAR operates, requires the existence of effective processes, which are adapted to company targets and provide customer satisfaction steadily foreseen and successful performance results. These processes provide the basis for our data based management. Total quality works were initiated in 1994 for creation of a systematic approach and a vision that would support the application in order to be successful at world quality and standards, and ISO 9002 Quality Management System was established and certified in 1995. Steady, systematic and successful approaches were applied by taking EFQM Excellence Model, which incorporates total quality approaches such as customer orientation, constant improvement, management with data etc., as example, and National Quality Grand Award given in Turkish Quality Association (Kal-Der) was received in 2001 and Quality Award of the European Foundation for Quality Management (EFQM) was received in 2004. Thanks to its customer oriented approaches and successful works, EMAR has broken the grounds and been deemed worthy of awards.
Primes in Emar's sector with its Consumer Friendly Identity
